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Trop de contact client tue le contact ? On peut s’interroger face aux innombrables outils apportés par le concept Web 2.0. Blog, chat, traitement multicanal du contact… Quel avenir pour la relation client ?
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Qu’est-ce que le Web 2.0 ? Comment on fait la différence avec le Web 1.0 ?
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Les médias 2.0 : Une petite définition
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Qu’est-ce que le web 2.0 ?
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The other day, a colleague referred me to the media center of ArcelorMittal – a communications platform made up of a variety of corporate blogs, podcast sites, public relations blogs and internal TV documentary ‘episodes’ that have all been integrat
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The most important tool is the corporate website, but E-mail, RSS, podcasts and corporate blogs are frequently used as well. A relatively new addition to this toolbox is microblogging. What is it and should companies consider using microblogging services?
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